The resort is in a great location and is about a 10 minute cab ride to the Playa Del Carmen town. The staff at the resort is friendly and helpful. It's a little pricey, but definitely worth it). The service is great! The spa is amazing! We loved it so much we went twice in one week (Try the Mayan Grand Velas Massage. They accommodate all different allergies/diets also (gluten-free, vegetarian). The food at this resort is excellent in every restaurant! We didn't have any trouble getting reservations at any of them. They now have a beautiful lounge/bar (Koi) where you can have drinks at night 4.They come around the pool and beach and offer great foot massages ($18). the entertainment is just enough so that it doesn't get annoying and you can't relax) 3. they now have entertainment during the day (there is a different 40 minute show on the beach every day and some games. they added a bar/lunch buffet on the beach (so you don't have to go to the pool for drinks) 2. This was our second time at this resort and we loved it even more than the first time. The lovely pools more than make up for it and you can always walk down the beach a bit to a sandy spot. Not a single complaint except maybe the rocks in the ocean. The gym was clean, quiet, and basically brand-new. Don Julio Anejo, Herradura Anejo, Tres Generaciones Anejo - for those who like tequila. Piaf and Frida are the best - Lucca - a close third. The meals were impeccable - each one better than the next. Service / staff were super-friendly, hospitable, attentive, and very intuitive. In-room giant jacuzzi, plunge pool, veranda overlooking the ocean, walk-in closet, huge shower / sink / bathroom. Grand Class rooms are amazing (they gave us a free upgrade). On our way home we canceled the shuttle and took a private taxi for USD40 and didn't have to share it with other people - 40-minutes door-to-door, no stops. The 60-minute drive to the hotel was unintuitive, cumbersome, and a little expensive at USD55. The flights into and out of Cancun are fast and cheap, the immigration is easy, customs is streamlined, the journey was a no-brainer. My girlfriend and I stayed at the Grand Velas for a week.last week.
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